Frequently Asked Questions and Answers
Q: What are my shipping options?
A: There are several shipping options.
A residential address that is recognized by USPS. Only covers curbside service per FTC rule. An adult 21 and older is required at the time of delivery. Most expensive (due to FTC rules and lift gate cost)
A commercial or non-residential address that is recognized by USPS. You will be liable for any additional charge if your address is Residential and you chose Non-residential Delivery. Same as the cost of Terminal Pick-up if no lift gate is needed. $50 extra charge will be charged separately if Lift gate service is needed for this option.
Order needs to be large enough to be shipped on pallet(s). You will need to make sure pallet is intact before opening the wrapping and transferring cabinets to your vehicle. Lowest cost option when order is shipped palletized.
For small or single item orders. No delivery appointment needed. Costs vary.
Q: How are shipping costs calculated?
A: Shipping costs are calculated based on total shipping weight of your order for all delivery addresses in continental US addresses. For certain over-sized cabinet accessory items such as Crown Molding or Tall End Finished Panels, we add a flat surge charge per item. For all continental US shipping addresses, the distance between the shipping address and the Ship From address (Southern California) does not affect your shipping cost. Shipping charges for orders ship to Alaska or Hawaii need to be custom quoted. We currently do not ship internationally.
Q: Can I arrange for my own shipping?
A: Yes. Up to $50 packing fee may be charged. We will send packing/pallet dimensions and weight info to you and you can arrange for your own shipping.
Q: Can I pick up from your warehouse?
A: Sorry we do not allow customer picking up orders directly from our warehouses. But we do offer a flat $199 Southern California Delivery.
Q: I changed my mind. Can I cancel my order and get my money back?
A: For stock cabinet order, you may cancel your order free of charge if your order status has not shown “Processing”. If your order has been processed, there is a 15% restocking fee. You cannot cancel your RemingtonUSA custom cabinetry order.
Q: I decided to return my cabinets. How do I do it?
A: A return must be processed within 7 days of receiving the order. For return of stock cabinet order, you are responsible for all return shipping charges. All returns are subject to manager's approval upon receipt. The original shipping charge is non-refundable and items are subject to a 15% restocking fee for all unopened items and 20% for any opened items. You are responsible for any shipping damages occurred during the return process. We do not accept any returns on RemingtonUSA custom cabinetry orders.
Q: I notice shipping damage / missing items, what do I do?
A: Please note any damages and/or missing items on your delivery receipt before signing (your pallet shipment should look like this). Very importantly, please take many pictures of the pallet/damages and e-mail them to email@example.com with the subject showing your order number. Any claim filed 7 days after receiving the shipment will not be accepted. It is your responsibility to report any shipping damage or missing items BEFORE you start any assembly process. Sorry we will not ship out any replacement product or part before receiving photographic evidence. Material that is not in its original delivered condition (e.g. assembled, left out in weather, damaged) will not be accepted for a return credit. Please check additional disclaimers here.
Q: What is your product warranty?
A: Our cabinets are covered for one year for manufacturer defects only.
Q: What are my payment options?
A: We accept Visa, Mastercard, American Express, Discover, Paypal and Amazon Pay. We also accept Wire Transfer and Direct Deposit. We do not accept checks of any kind, sorry for the inconvenience. We will send you the wire transfer / direct deposit instruction upon request.
Q: My total payment due exceeds my daily limit of my credit/debit card, what do I do?
A: Please contact your card issuing bank and tell them the exact amount that Domain Cabinets intends to charge for your order. This normally will solve the problem when your bank grants the daily limit exception. In rare cases, we can help you to split the total amount into multiple charges. We will only process your order when 100% payment is recieved for stock orders and 80% for RemingtonUSA custom order, no exception.
Q: Can I pay cash in your office?
A: We would rather not.
Q: What is the best way to order?
A: The best quickest way to order is to order everything online and checkout. When your payment online is processed, your order will be automatically sent to our warehouse. If one or more items you ordered are temporarily out of stock, we will contact you with options. If you have trouble finding what you want on our web site, please feel free to call us at 888-US-Cabinets (888-872-2246).
Q: Do I have to order a sample door or color sample before I order cabinets for my whole kitchen?
A: Not necessary but highly recommended. You can find all of samples here.
Q: Do you offer free quote/design?
A: You can start adding cabinets you need in your shopping cart without checkout to get a budget quote. You can also order our refundable design service here.
Q: Do you offer assembly and installation service?
A: We offer assembly and installation service only in Southern California area. Check out our SoCal Remodeling page here.
Q: Can I order more than one style/color in the same order?
A: Yes, however, Domain Cabinet Direct reserves the right to make an additional charge to cover any extra shipping charges associated with shipping from multiple locations. Please note that this may also delay your order by 2 - 3 additional days and the order may arrive in seperate shipments.
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